From delivery to reliving the memories.
A simple process designed so you can focus on the moments instead of the equipment.
Your Camcorder Arrives
Your rental package will arrive 3-4 days before your event so you have time to get everything set up and ready to go. Inside your box, your camcorder will already be prepared for filming with a fully charged battery and memory card inserted just turn it on and start recording.
We’ll also include an extra fully charged battery for your weekend, plus a charger in case you need it along the way. Swapping batteries is quick and easy, so you never have to miss a moment.
Do a Quick Test Run - trust us, this is important
Before your event begins, we recommend doing a short test recording to get familiar with the camcorder and make sure everything is working perfectly.
Our camcorders are designed to be simple and easy to use, even for beginners, and we include easy step-by-step instructions, as well as a quick video tutorial available anytime through the QR code sticker on the camcorder
Start Filming
Now for the fun part capturing it all.
Your camcorder is fully set up and ready to record as soon as it arrives. By this point you will have chosen which of your loved ones you want to capture all of your special moments. Each included battery is designed to last up to 8 hours when filming in 4k. Don't forget to charge your extra batteries and have them ready close by whenever you need to swap them out.
Your memory card includes plenty of storage for your footage (up to 8 hours of 4k footage to be exact), and don’t forget we've included a charger just in case you need it.
If anyone helping film has questions during your event, they can quickly scan the QR code on the camcorder to watch the tutorial. And if you need anything at all during your rental period, please don't hesitate to reach out- we are always here to help. If you need immediate assistance, our support team is available by email or send a direct message on Instagram:
youhadtobetherbookings@gmail.com
@youhadtobethereco
Shipping the Camcorder Back to Us
Once your rental period is over (typically 72 hours after your event) simply place everything back into the original packaging it arrived in, making sure all included items are packed securely inside the box.
We’ll include a prepaid return shipping label with your package. You can also find a copy of the prepaid return label in your email, so all you have to do is attach it to the outside of the box and drop it off at UPS! Please make sure all rentals are shipped back by the final day of your rental period.
Editing & Delivery!
Once your camcorder makes its way back to us, we’ll safely upload and organize your footage so it’s easy to download, save, and relive whenever you want.
We will have your organized raw footage ready in one week. Delivery timelines may vary slightly depending on the season and package selected, but we’ll keep you updated every step of the way and we shoot for 2 weeks for delivery time for your edited video
Relive The Moment
This is the best part.
There’s something about camcorder footage that feels nostalgic, emotional, and real in a way that perfectly polished videos sometimes can’t capture. The little moments, the blurry clips, the laughter in the background… it all becomes part of the memory you can look back on for a lifetime
Some memories deserve more than perfect footage.
Everything You Need To Know
Frequently Asked Questions
Our recommendation is to book as early as possible to secure your date! That said, if you’re booking last minute, we may still have availability depending on inventory and we’ll always do our best to make it work.
Your rental package will arrive about 72 hours before your event date, giving you plenty of time to unbox everything, do a quick test, and get ready for your big day.
We test every camcorder carefully but we still encourage a quick test when it arrives just to be safe. If anything seems off or isn’t working properly, please reach out right away to our
support team at
youhadtobetherebookings@gmail.com
Rental AgreementIf your equipment is lost, stolen, or damaged during your rental period, please contact us as soon as possible. Any applicable replacement or repair costs will be outlined in your Rental Agreement and will be reflected in your refundable security deposit.
Rental AgreementTurnaround times for footage can vary slightly depending on the season and the package you choose but we’ll keep you updated every step of the way. As soon as your content is ready, we’ll send it straight over so you can start reliving the memories
Yes, a refundable security deposit is required for all rentals. We know accidents happen but it's important for us to protect our equipment! Deposits will be returned after equipment is sent back after rental period, inspected and confirmed to be in original condition.